FREQUENTLY ASKED QUESTIONS
You can expect to be at the clinic from 30 to 60 minutes on your first visit. You will undergo a comprehensive evaluation so that an appropriate treatment plan can be established. Please arrive on time for your appointment.
Please wear loose and comfortable clothes so that nothing restricts the movements we want to check. Also the body part we are checking might need to be exposed for examination. Do wear clothes that can be rolled up/ down for examination.
Depending on the type of treatment you have been referred for, your regular appointments will last from 30 to 90 minutes.
Following evaluation, a treatment program is initiated with individual treatment sessions usually scheduled two to six times a week. Our goal is to enable you to get to your optimum health as fast as possible.
Appointments are made with the reception desk. You should confirm the time and day you will come again after each visit.
Physical therapy & Exercise therapy services are directed by Senior Consultants, and your specialized treatment program will be carried out by skilled Physical Therapists and Trainers.
It is our policy to provide you with the best possible treatment / therapy for each of your visits to our clinic. Though it is our endeavour to provide the same therapist, it may not be always possible. All our therapists will carry out your treatment session in the same manner.
Yes. We have an online database and all treatment/ exercise plans can be accessed at any location. Our therapists will carry out exactly the same program at any location.
Fees will vary depending on your diagnosis and the extent of your treatment. There will be an initial consultation fee, as well as fees for each of your treatments.
As of now, only post hospitalization rehabilitation is covered under insurance. You may check with your insurance provider for the details.
Discounts or reduction in fees for any reason whatsoever will be at management's discretion only. We do have periods of time in the year when we offer discounts on various packages.
Yes. Taxes will be levied on all packages as per government norms. All charges are inclusive of applicable GST. Please enquire for further clarification.
No we do not have a refund policy. All payments are collected in advance and all packages are non-transferable, non-extendable, non-refundable.
In order to accommodate each patient's schedule, reserving time slots for treatments/exercise sessions is very important. Since each treatment requires individual attention, we need to maintain a strict appointment schedule to operate our facilities efficiently. Cancelling an appointment at the last minute, or failing to come in for a session, limits our ability to meet the scheduling needs of our other patients. Therefore, we request that all cancellations be made at least 24 hours in advance of an appointment. A cancellation fee may be charged for cancellations with less than 24-hour notice.
We will do our best to keep your doctor updated at regular intervals. Communication with all parties is an important component of your treatment program.
Upon discharge, you will be adequately prepared to leave physical therapy, and your home exercise program will be updated accordingly. You may contact the clinic anytime with questions or concerns.
Yes we do provide home visits for post-surgery patients and those who are unable to visit our clinic for various reasons. The charges will differ depending on your diagnosis and the extent of your treatment. There will be an initial consultation fee as well as fees for each homevisit.
Yes, we do carry some equipment for the home visit. Additional equipment is also available on hire, the charges for which are to be borne by the patient.